Business Service Apprenticeships

Business Administration

Business Administration apprentices play a vital support role within any business or organisation. Administrators handle the day-to-day tasks normally in an office environment and make sure things run smoothly.

The term ‘administration’ covers roles that involve organising people and resources, without them, information would be hard to find, meetings would be missed and businesses would be less productive.

As a Business Administration apprentice, your exact duties will depend on your employer. It’s likely that you’ll be working with a team or member of staff to handle various tasks. You may be typing up board meeting documents, putting financial information together in spreadsheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

One of the great things about Business Administration is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Administration roles are also an excellent starting point to move into management once you have more experience.

Customer Services

Customer Service Apprenticeships teach you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Management and Team Leading

Apprenticeships can be applied across a broad range of sectors and job roles. Good managers and team leaders are essential to the success of any business, so the skills gained on this Apprenticeship are transferable and valuable.

Learning will be tailored to your industry, but it’s likely you’ll be responsible for the delivery of a service, or how other people carry out their work. You could be working as a shift leader, section leader, team leader, floor manager, trainee manager, deputy manager, or supervisor.

Depending on the focus of your job, you might learn other skills like how to allocate and check other people’s work; plan and implement change; manage a project or budget; encourage innovation; carry out operational plans; recruit staff; or develop customer service skills.

Apprenticeship and Training Courses

Area Level Course Duration
Business Administration Unit Accreditation 2 & 3 Various
Business Administration 2 15 Months
Business Administration 3 15 Months
Customer Services Unit Accreditation 2 & 3 Various
Customer Services 2 15 Months
Customer Services 3 15 Months
Management 3 15 Months
Management 4 15 Months
Team Leading 2 15 Months

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